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Frequently Asked Questions
Your Questions Are Answered Here !
Subtitles / captioning Basics
What are Subtitles?+
Subtitles and captions refer to the same thing. It’s the process of translating a transcribed speech. It comes in handy in mass distribution of TV broadcasts, cinema, movie, shows and more in multilingual form. Novel subtitling technologies allow you to create visual content in numerous languages.
What is the difference between Subtitles and Captions?+
A subtitle and caption have sheer similarity, but they are oriented to different audiences. Essentially, translated dialogues prop up audio-based broadcasts for visual content viewable by others whose mother-tongue is different. On the other hand, closed captions revamp video content meant for a homogeneous audience with hearing difficulties.
General Information
What are the different ways to contact you?+
You can hook up 24/7 via Toll Free Hotlines from the UK, US or Australia, filling in an immediate call back form, or LIVE CHAT online. Also upload files directly onto the server to get subtitling or captioning services at ultra-affordable rates and irreproachable quality.
What payment methods do you support?+
Pay us through convenient means like PayPal, Credit/Debit card or convey a Purchase Order receipt. We support debit/credit cards from issuers such as AMEX/American Express, MasterCard, Discover, and VISA.
How do you do captioning quickly?+
With our revolutionary captioning software, inbuilt devices, and a dynamic pool of professionals, the platform servers you with speed, efficiency and flexibility.
Rates & Services
Do you offer a discount for high volume?+
Yes, our rates are offset by discounts earmarked for large bulk orders and other offers.
What languages can you create Subtitles in? +
A multi-lingual platform, we can translate into 100+languages spoken globally.
Upload files directly onto our server, follow guidelines. In case your files are ensconced in portals such as BOX, Google Drive and Dropbox, share/ send through dropbox address support@vananservices.com.
Get customized pieces in digital formats like MP4, AVI, VOB, OGG and much more. You can receive standard and bespoke formats by prescribing beforehand.
Our subtitling and captioning model is founded on ISO-certification that ensures high-quality, accuracy, catchy, natural and clear content. Flawless subtitles authorized by content auditors and licensed companies adhering to stringent quality standards.
Privacy is inviolable owing to our non-disclosure clause as well as high-end encryption tools and clearance safeguards incorporated in the entire servers.
